Marketplaces should provide sellers with tools to block the display of their products to unscrupulous buyers, according to Andrey Pasynkov, President of the Association for the Support and Development of E-Commerce (APRIT). He made this proposal at the conference «Digital Platforms and Entrepreneurs — What Remains Outside Regulation?»
Pasynkov noted that marketplaces often refuse to investigate cases of mass orders followed by cancellations, and do not compensate for goods damaged as a result. In response to sellers’ complaints, platforms usually state they «found no suspicious activity from buyers,» or simply deny compensation for damaged products.
According to the APRIT president, enabling sellers to restrict access to their products for dishonest buyers would help protect sellers from so-called «extremist buyers» and unfair competitors who deliberately place and then cancel or mass return orders. He emphasized that this measure does not violate consumer protection laws, as it is not a refusal to sell but a refusal of service—a common practice in developed countries.
Pasynkov added that this proposal will be included in the «Marketplace Sellers’ Bill of Rights» currently being
developed by APRIT. Once all essential provisions are finalized, the document will be published and promoted.
Source
Pasynkov noted that marketplaces often refuse to investigate cases of mass orders followed by cancellations, and do not compensate for goods damaged as a result. In response to sellers’ complaints, platforms usually state they «found no suspicious activity from buyers,» or simply deny compensation for damaged products.
According to the APRIT president, enabling sellers to restrict access to their products for dishonest buyers would help protect sellers from so-called «extremist buyers» and unfair competitors who deliberately place and then cancel or mass return orders. He emphasized that this measure does not violate consumer protection laws, as it is not a refusal to sell but a refusal of service—a common practice in developed countries.
Pasynkov added that this proposal will be included in the «Marketplace Sellers’ Bill of Rights» currently being
developed by APRIT. Once all essential provisions are finalized, the document will be published and promoted.
Source