The Association of E-commerce Market Participants (AUREC) proposes compensating sellers for the costs of return delivery in case of product rejection and return. According to the Executive Director and Chairperson of the Association's Council, Evgeniya Chernitskaya, sellers incur multi-million dollar losses due to mass refusals of goods when the product is sent back.
"The law should directly establish that the costs of return delivery are compensated to the seller in both cases – both upon rejection and return. And this issue requires strict legislative fixation. It will be difficult for the market to accept this, but it will make the purchase step more conscious," believes Evgeniya Chernitskaya. The Chairperson of the Association's Council noted that at order pickup points, dozens of items are rejected daily, some without even being unpacked. Meanwhile, logistics is one of the most expensive cost items for SMEs.
Earlier, it became known that AUREC asked the authorities to define and approve a list of goods that cannot be refused upon receipt at a pickup point or from a courier. This would require amendments to the Consumer Rights Protection Law. The Ministry of Economic Development proposes introducing new requirements for the return of goods on marketplaces, obliging them to set commissions for foreign sellers that are no lower compared to Russian ones, as well as establishing uniform requirements for platforms, banks, and retailers regarding price indication and access to participation in promotions.
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"The law should directly establish that the costs of return delivery are compensated to the seller in both cases – both upon rejection and return. And this issue requires strict legislative fixation. It will be difficult for the market to accept this, but it will make the purchase step more conscious," believes Evgeniya Chernitskaya. The Chairperson of the Association's Council noted that at order pickup points, dozens of items are rejected daily, some without even being unpacked. Meanwhile, logistics is one of the most expensive cost items for SMEs.
Earlier, it became known that AUREC asked the authorities to define and approve a list of goods that cannot be refused upon receipt at a pickup point or from a courier. This would require amendments to the Consumer Rights Protection Law. The Ministry of Economic Development proposes introducing new requirements for the return of goods on marketplaces, obliging them to set commissions for foreign sellers that are no lower compared to Russian ones, as well as establishing uniform requirements for platforms, banks, and retailers regarding price indication and access to participation in promotions.
Source